Privacy Policy

At SHANTI & CO. we know that your private information is important to you and we are committed to maintaining the trust of our customers and website visitors. This Privacy Policy describes the personal information we collect through this website at shantiandco.com (the “Site”) and offline on all SHANTI & CO. brands, products, and services that do not have a separate Privacy Policy. Please carefully review our information collection practices and privacy protections below.

Ownership & Definitions

The Website and its Content is owned by SHANTI & CO., LLC (“SHANTI & CO.,” “Company,” “we,” or “us”). The terms “we,” “us,” and “our” refers to SHANTI & CO. The terms “user,” “you,” and “your” refer to site visitors, customers, and any other users of the site.

The term “personal information” is defined as information that you voluntarily provide to us that personally identifies you and/or your contact information, such as your name, phone number, and email address.

Acceptance of Terms & Use

By visiting any of this website, you are agreeing to the terms of this Privacy Policy and the accompanying Terms of Service, both of which govern your use of the site. This consent remains whether or not you have read this actual policy as well as whether you reside in the United States or not, other than German residents. Additionally, by providing information offline, you are also agreeing to the terms of this Privacy Policy. We reserve the right to change this privacy policy without any notice. 

Information We Collect

In the course of operating the Websites and/or interacting with you, we will collect (and/or receive) the following types of information.

Personal Information.

When you sign up to receive any of our newsletters, respond to a survey, register for an event or class, or purchase any product or service, you may be required to provide us with personal information about yourself, such as your name, address, email address, and phone number. You may also offer or provide a comment, photo, image, or video while interacting with this site. We do not collect any personal information from Visitors when they use the Websites unless they provide such information voluntarily, such as by registering or sending us an email or signing up for a newsletter. All information we collect and/or receive under this section is collectively called “Personal Information.”

 Order Information.

When you place an order, you must provide us with certain information about the products and services you are seeking to purchase. Such information is collectively called the “Order Information.”

Billing Information.

When you wish to purchase a product or service, you will be required to provide certain information in addition to the Personal Information and Order Information noted above. Such information may include a debit card number, credit card number, expiration date, billing address, activation codes, and similar information. Such information is collectively called the “Billing Information" and will be collected and processed by our third-party payment vendors pursuant to the terms and conditions of their privacy policies and terms of use. Our primary third-party processors include Shopify Payments (Shopify Privacy), AfterPay, PayPal & Google Pay. Click to view their respective privacy policies. 

Other Information.

In addition to the information described above, we may collect additional information (collectively, the "Other Information"). This information may include information gathered:

  • From surveys you participate in;
  • From the activities on this site include, but are not limited to, IP Information and device information; 
  • From cookie technology;
  • From third-party analytics; and 
  • From other sources like social media.

Children & Age of Consent

We do not use our services to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us here. We will delete such information from our files within a reasonable time.

Cookies

Cookies are small text files containing strings of characters that can be placed on your device that uniquely identify your device. We may use cookies or similar technology on the Services. Additionally, our third-party affiliates or advertisers may use cookies for various purposes, such as to facilitate the use of the application, to collect statistical information, to verify information, and for information security purposes.

Some of the cookies may expire when the session ends and you exit the software. Other cookies are saved on your device. If you wish to block the cookies, then please use the help button in your browser and follow the necessary instructions. However, bear in mind that disabling cookies may complicate or even prevent your use of this application, or certain features thereof.

The following Cookies are set on the Site:


Shanti & Co. uses cookies to enable some of the basic functionality that is required for you to browse and shop on the Site, such as remembering which products you have added to your basket. The information collected through these cookies is only used for this purpose and is NEVER shared or sold to third parties.


Social Media Plugins

Sites such as Facebook, Instagram, and Pinterest use cookies in order to be able to share and discuss our Products on social networks.


Klaviyo 

Shanti & Co. uses Klaviyo to store email information to our Site, helping us understand how our Site is being used. We use this information to share content that best fits your needs, as well as allow us to test our overall site experience and which products are performing best. Klaviyo uses cookies to help keep track of the items you add to your shopping cart including when you have abandoned your cart. This information is used to help determine when to send cart reminder messages via email or SMS.

Google Analytics

Shanti & Co. uses Klaviyo to help analyze visitor information such as browser usage and new visitor numbers. This information helps us improve our website performance and your shopping experience and to make our marketing campaigns relevant. The data stored by these cookies never shows personal details from which your individual identity can be established.

How We Use Your Information

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize user's experience and to allow us to collect, share user's browsing behavior on our site and deliver the type of content and product offerings in which you are most interested. (For instance, we use Facebook Pixel, a third-party cookie that collects and shares user's browsing behavior on our site. You may use a browser-based ad blocker to prevent the pixel from collecting data).
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey, or other site feature.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services. 

How We Protect Visitor Information

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Additionally, we observe the following practices:

  • We use regular Malware Scanning.
  • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
  • We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
  • All transactions are processed through a gateway provider and are not stored or processed on our servers.

Anti-Spam Policy 

This website has an anti-spam policy and provides you with the ability to opt out of any communication by selecting the unsubscribe link at the bottom of all emails. We are compliant with the CAN-SPAM Act of 2003. This act is a law that sets forth the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to stop emails from being sent to them, and explains the penalties for violations. 

On this site, emails are collected to:

  • Share information, answer questions and inquiries, and respond to requests;
  • Process orders and send information about new services or products; and
  • Tell clients and mailing list subscribers about services and information they have expressed information in by subscribing.

Because we value privacy and integrity, we comply with the CANSPAM, and:

  • Do not use false, or misleading subjects or email addresses;
  • Identify messages that are advertisements in a reasonable way;
  • Include the physical address of this firm;
  • Monitor third-party email marketing services for compliance, if one is used;
  • Honor your decisions to opt out or unsubscribe quickly; and
  • Allow users to unsubscribe or opt-out of services by clicking a link at the bottom of each email or uninstalling applications.

We will use the information you provide to answer and respond to requests you make. We will not share your information with third parties, other than as necessary to fulfill your requests, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Third-Party Disclosure 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-Party Links 

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Do Not Track Disclosure

We do not monitor, recognize, or honor any behavioral advertising opt-out or do not track mechanisms, including general web browser “Do Not Track” settings and/or signals.

Correcting or Updating Your Information 

You can do the following at any time by contacting us via email here:

  • See what data we have about you if any;
  • Change/correct any data we have about you;
  • Request the deletion of any data we have about you; or
  • Express any concerns you have about our use of your data.

Security

We take your security seriously. When you submit sensitive information directly to us via the website or in person, your information is protected both online and offline. Our third-party billing services encrypt your information in a secure way. Also, offline, only employees who need the information to perform a specific task are given access to personally identifiable information.

Additionally, in order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur, we will notify the users via email and provide onsite notifications within 7 business days.

Passwords 

To use certain features of the Website or its Content, you may need a username and password. You are responsible for maintaining the confidentiality of the username and password, and you are responsible for all activities, whether by you or by others, that occur under your username or password and within your account. You agree to notify us immediately of any unauthorized or improper use of your username or password or any other breach of security. To help protect against unauthorized or improper use, make sure that you log out at the end of each session requiring your username and password. It is your responsibility to protect your own username and password from disclosure to others. We cannot and will not be liable for any loss or damage arising from your failure to protect your username, password or account information. If you share your username or password with others, they may be able to obtain access to your personal information at your own risk. 

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware that they should read the privacy statements for any other sites that may collect personally identifiable information. 

Surveys & Contests 

From time to time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Updates 

Our privacy policy may change from time to time and all updates will be posted on this page. If you believe that we are not adhering to this policy, do not hesitate to contact us immediately here.

Last Updated: January 1, 2022